SHIPPING & RETURNS

We hope you love the item you have purchased. If you are not perfectly satisfied, you may return it within 14 days of the delivery date. 

However different vendors/designers have their own exchange and refund policy which is listed under each item.

To return an item, you must meet all the Return Conditions below:

  • Items should be returned new, unused, unwashed and with all garment tags attached to them. Loose tags or broken tags will not be accepted for a refund. It must also be in the original pouch and packing provided. Items that appear worn or used will not be refunded and returned to the customer.

  • The original invoice will be emailed to you. Without that, the item will not be accepted for returns.

  • Made-to-order and bespoke items of clothing, as well as accessories, do not qualify for returns or cancellations.

  • Please note that due to hygiene pierced jewellery is non-refundable.

If the Return Conditions are met, you should email us at info@samairaghani.com with the order number, the relevant product name and the reason for the return, clearly stating “Returns” in the subject line. Once you hear back from us, you should dispatch the order in the original packaging and with a printout of the invoice to a UK address as specified in our email. Kindly email us the tracking details once dispatched. Please note that the returned item should be received by us within 14 days of the delivery date. Any charges incurred in returning an item will be borne by the customer.

We will issue a full refund for all successfully returned items within 15 business days of receiving them. Your refund will be credited to the original credit or debit card used to place the order. Shipping costs and taxes/duties (if any) will not be refunded unless your items were damaged at the time of receipt. Please note that it can take up to 15 business days for the refund to appear in your account.

Cancellation Policy

We operate a very strict cancellation and policy, and offer a NO REFUND process unless their is a fault with a product or garment if so please contact us first by telephone or e-mail - see our Contact page.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

Due to being Bespoke and Made to Order, you cannot change or cancel an order from the date you placed your order. 

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Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs [– up to 2nd class postage only]).

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re- charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

When will I receive my refund?

We action all refunds [the same day we receive the goods back/within [ ] days of receipt of the goods] and it can take up to [30] working days for the refund to show on you card.

Delivery Policy

Here at Samaira Ghani we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by Fed Ex or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel [the following working day after it has been despatched or within 5 days].

[What's more, any order that we receive before 3pm on a working day will be despatched on the same day!]

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.

Standard postage cost [£3.95 / £4.95] dependent on the weight and size of your order and will be sent Royal Mail Second Class and should take 2 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time.

Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.

[Express Shipping postage [£5.95 (on orders before 3pm)] - items will be sent using an express courier (please note they do not deliver on a Saturday).]

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

AB31-38,AB41-45,AB51-56.  FK19 - 20
 HS1 - 9
 IV1-32,IV36,IV40-49,IV51-56  KA27 - 28

 KW1 - 17
PA20-49,PA60-78,PA80-88
 PH1,PH5-10,PH15-26,PH30-44  ZE1 - 3

Postage cost [£3.95 ](smaller items) these will be sent Royal Mail Second Class and should take 3 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Postage cost [£7.95] or more item(s) will be sent using [DHL or FedEx] and should be with you within 2 - 3 working days.

How will my item(s) be sent to Republic of Ireland.

PLEASE NOTE THAT THE POLICIES ABOVE ARE ONLY PROVIDED BY WAY OF EXAMPLE ONLY AND MAY NOT BE APPROPRIATE FOR YOUR BUSINESS. YOU SHOULD ENSURE THAT YOU WORK THROUGH THE TERMS OF EACH POLICY TO ENSURE THAT THE INFORMATION PROVIDED IS ACCURATE

 

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using[ FedEx or DHL].

How will my item(s) be sent Western Europe?

All items will be sent using [DHL or Fex Ex] so that all items are traceable.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor

do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

Please note we have made every effort to make our shipping charges as accurate as possible, however

occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive [an e-mail notification] advising of this. Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with [Fed Ex or DHL] then we can track and trace it using their online system. For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will

issue a refund minus the cost of postage to Samira Ghani. If not received, these items will not be deemed to be missing until two weeks have passed.

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© 2018 by Samaira Ghani